Protecting your privacy is important to Format Conversion and our employees. We believe the confidentiality and protection of customer information is one of our most fundamental responsibilities. Whether you are an existing customer or are considering a relationship with us, you have an interest in how we collect, use, retain and secure nonpublic personal information. And while information is critical to providing quality services, we recognize that one of our most important assets is our customers’ trust.
Privacy of Information
The privacy and security of your personal information, your confidential source materials and your confidential finished work-product are paramount to Format Conversion. By providing clients with integrated services we maintain tight control and strict confidentiality with respect to all work-product related and personal information.
As a general policy, Format Conversion does not disclose to third parties any specific personal identifying information about you, such as your name, address, phone number, or email address (“Personal Identifying Information”). Other than provided herein, Format Conversion will not disclose any of your Personal Identifying Information (unless compelled by law) to a third party without first notifying you and giving you an opportunity to elect not to have your Personal Identifying Information disclosed. Format Conversion employees and contractors are bound by strict confidentiality agreements.
Occasionally, we may wish to contact you to request feedback on your experience with using Format Conversion’s service. We will use this information strictly on an internal basis for purposes such as business updates and market research. From time to time, we may contact you regarding services that we believe would be of interest to you.
Client Login Code
The Client Login Codes are for the personal use of the User’s authorized personnel only and such authorized personnel are not permitted to provide the Client Login Codes to or permit the Client Login Codes’ use by any other party. The User shall be solely responsible for the safeguarding, security and confidentiality of the Client Login Codes and shall be responsible for all use, activities and transactions associated with or arising from User’s use of the Site. The User agrees to notify Format Conversion immediately in the event of loss or theft of part or all of the Client Login Codes, or if the User believes the confidentiality of part or all of the Client Login Codes has been compromised in any way, or in the event that the User learns about a possible or actual unauthorized use of the Site. The User shall implement and enforce procedures sufficient to ensure that all transactions related to the User’s use of the Site comply in all respects with the laws, rules and regulations to which User and its transactions are subject. If you or any authorized person loses any or all of these identification devices or handles them in a manner that permits any third party to discover them, you are solely responsible for any actions that occur using them until you notify us of that loss or discovery and we have had a reasonable opportunity to act on your notice. If any third-party gains access to our online services through your Client Login Codes, you will cooperate in defending and indemnifying us against any liability, costs or damages arising out of claims or suits by such third parties based on or relating to such access or use. The User shall implement and enforce procedures governing authorized access, validation of transaction size and verification of the accuracy of Information submitted to the Site.
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Notification of Changes
We make every effort to have reasonable security procedures in place to protect against the loss, misuse or alteration of information under our control.